Delete your Bay Care account

Last updated October 7, 2026

You can delete your Bay Care account yourself at any time:

1. Sign in to the Bay Care app or baycarewa.com.
2. Open Account → Login & Security.
3. Choose Delete account, confirm with your password (if you have one) and type DELETE.

If you cannot sign in, email [email protected] from the email address on your account and we will delete it for you.

What is deleted

Your profile, photo, documents and credentials, device registrations, notifications and the messages you sent. Your account is anonymised and can no longer sign in.

What is kept

Placement and payment records, anonymised, for tax and accounting; security logs and safety reports as needed to protect the service. If you have an active paid plan or an unpaid placement fee, settle it in Billing & Payments first.

Delete some of your data without deleting your account

You can edit or clear your profile details at any time in Account → Edit Profile, replace your photo, and remove saved jobs or caregivers. To have a specific photo, document, credential or message deleted while keeping your account, email [email protected] from the email address on your account and say what you want removed. We delete it within 30 days and confirm by email.